Caroline Thomas Jacobs was chosen for member recognition for the month of October. As our team’s ombudsman, Caroline has done a super job as the team’s representative on the Command Staff. She has marketed her responsibilities to the team, collected their feedback, represented their requests and questions to the Command Staff, and communicated back to the team. She has put systems in place to collect feedback, and written articles for The Callout to communicate with the team. She has raised the level of effectiveness of the position many times over what it has been in the past. Thank you Caroline for your ingenuity and hard work!